Shipping/Returns/Store Policies

DUE TO THE UNFORESEEABLE SALES FROM THE COVID-19 EPIDEMIC, SHIPPING TIMES FOR OUR WAREHOUSES RANGE FROM 10-20 DAYS OR LONGER. 

WE APPRECIATE YOUR BUSINESS AND PATIENCE.

-STAY SAFE AND GOD BLESS 

 

 

 

**NOTE ALL WEB ORDERS (EXCLUDING FIREARMS) MUST HAVE A MATCHING BILLING AND SHIPPING ADDRESS** IF THIS IS A PROBLEM PLEASE CALL US BEFORE PURCHASING.

**NOTE WE DO NOT SHIP TO P.O. BOXES. PLEASE BE PREPARED TO PROVIDE A PHYSICAL ADDRESS IN ORDER TO PURCHASE YOUR ITEM.

**NOTE ALL WEB ORDERS OVER $1000 WILL REQUIRE AN ADULT SIGNATURE, THE CARRIER MAY ALSO REQUIRE THAT THE PURCHASER SIGN.

**NOTE ALL PHONE ORDERS ARE SUBJECT TO A $4.95 PROCESSING FEE

 

SHIPPING

We offer free shipping for orders over $250.

So we reserve the right to use the most reasonably priced service ,ground, flat rate, 2nd Day Air, Carrier pigeon etc.. and shipping providers USPS, UPS, FEDEX, Mail Innovations and other smaller shipping providers.

If your order is time sensitive contact us before buying, we cannot guarantee every order will be delivered within X number of days unless previously contacted.

Shipping to non continental 48 (Alaska, Hawaii, Guam, Puerto Rico) will be subject to additional shipping charge of $20.

Non firearm orders over $1000 will be shipped with a signature required, and the carrier may also require the purchaser to sign. 

All Firearms must be shipped to a FFL dealer.

 

ORDER FULFILLMENT & PROCESSING 

Not every item we sell is locally stocked item (dropship). 

Some items are non dropship which means it has to come to us from the warehouse first before we ship it. which can take extra time 24-96hrs depending. *Note This is less than 5% of orders.

We reserve the right to require additional time to process your order if needed. Examples: unusually high order volume, shipping delays, Holidays, Tax Refund Season, times of crisis Ex. COVID-19

When you order ships you will get a tracking email, note it will be sent to your email used to create your account. If you do not receive an email please check your spam folder.

Processing for your order does not begin until Payment and FFL have both been received (if FFL is needed).

Once payment (or FFL if needed) have been received processing can be 24hrs - 96hrs

*Note this processing time is for Monday - Friday, we do not not ship Saturday or Sunday

 

PURCHASING A FIREARM

ALL FIREARM ORDERS MUST SHIP TO A FEDERAL FIREARM LICENSE HOLDER. THAT INCLUDES HANDGUNS, RIFLES, SHOTGUNS, SUPPRESSORS, SBR'S ETC....

PAYMENT MUST BE RECEIVED FROM THE RECIPIENT INTENDING TO ACQUIRE THE FIREARM- MATCHING NAME AND HOME ADDRESS TO THEIR DRIVERS LICENSES, GIFT CARDS CANNOT BE USED TO BUY FIREARMS.

Follow the link below for all questions related to purchasing a Firearm

https://shootingsurplus.com/how-to-buy-a-firearms-online/

 

ORDER CANCELLATIONS

Customer:

You may cancel any unshipped orders less a restocking fee of 5%.

Not all orders are able to be cancelled due when you request a cancellation it may be beyond stopping.

If your order has shipped, the order may not be cancelled. See return policies below

Shooting Surplus LLC:

We reserve the right to cancel an order at any time. 

If we cancel for reasons that are our fault Ex. out of stock, listing error, bad description, wrong pricing.. etc. Then there is no fee's customer receives a full refund. 

 

RETURNS

 Please note that we do not permit the return of the following products:

1. Items sold in "Sale" & "Close Out" Categories giving more than 5% off.

2. Special orders and products that are custom configured to your specifications. 

3. Products sold "as is" or "used" or that have been installed or used after receipt. 

4. NFA items that require ATF Transfer after the start of paperwork. (Examples are Suppressors, SBR's, SBS's, AOW, ETC..)

Returns from Sales Channels ex. Gunbroker, Gunsamerica, Ebay, Amazon, Walmart vary and do not apply to website orders. Please view the channels listed returns policy.

  

WEBSITE NON FIREARM RETURN POLICY

You may return:

  • New unopened non firearm items
  • Within 5 days from the date of delivery 

If we choose to issue a return authorization, you will receive a full refund less a restocking fee of 15% and cost of return shipping.

If the return is a result of our error (you received an incorrect or defective item, etc.) We will issue a full refund and pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

WEBSITE FIREARM RETURNS

Please inspect the firearm at your FFL’s location prior to completing the 4473 form. If you complete and sign the 4473 form, the firearm is now considered yours.

If you purchase a firearm through our website and you have not transferred the firearm into your name (completed 4473)

Then you may return:

  • New unused firearms 
  • Within 5 days from the date of delivery 

If we choose to issue a return authorization, you will receive a full refund less a restocking fee of 15% and cost of return shipping.

If the return is a result of our error (you received an incorrect or defective item, etc.) We will issue a full refund and pay the return shipping costs if it has not been transferred via 4473.

If the item is defective after the 4473 then we will work with you and the manufacturer to help start the warranty claim process. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

 

PRICING/OUT OF STOCK

We reserve the right to cancel due pricing or inventory errors. Note this rarely happens.

From time to time you will see some fluctuation in certain products' prices depending on what price we can purchase it at that time. We will not issue refunds due to these changes, when you buy a product from us at a set price that was the best market price at that time and our costs do not change for that order. 

Sale items: we will not issue refunds or partial refunds due to items price or discount changing.

 

PRODUCT AVAILABILITY

If payment has not been received we will not be liable to hold that item until payment has been received, and will be subject to being re-listed. 

Products may be sold locally before we can update our website inventory, which we will notify you immediately of the cancellation.

Not every item we sell is a stocked item (dropship) so while we wait on Payment or FFL sometimes items can sell out. We are able to hold most items but some we can not catch in time and may have to cancel your order due to over selling. But not before we try everything we can to source another one from a different warehouse.

 

WEBSITE DISCLAIMER

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.). All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing. 

 

USED FIREARMS

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted. 

 

GENERAL FIREARM SALES

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items. 

 

CUSTOMER SERVICE

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page. 

 

CONSUMER DATA PRIVACY

We respect your privacy and are committed to protecting it. The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection. The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server. 

 

SECURE TRANSMISSION

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Website and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure. 

 

ONLINE PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order, we will not charge the customer's credit card or we will refund the money. If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Shooting Surplus will be the final arbiter of discrepancies in the online catalog. 

 

AMMUNITION PURCHASES

You must be 18 or older to purchase a rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.